Support

Contact Us

For general support, billing questions, and technical assistance, please email us at support@pathzeno.com.

For privacy and data-related requests, please email us at privacy@pathzeno.com.

When Contacting Support

To help us resolve your issue quickly, please include the following details in your email:

  • The email address associated with your account
  • A short description of the issue you are experiencing
  • For browser extension issues, your browser and version
  • Screenshots, if helpful (please ensure no sensitive information is visible)
  • Steps to reproduce the issue

Help Topics

  • Account access and login issues
  • Resume creation and editing
  • AI-generated resume content
  • Chrome extension installation
  • Chrome extension autofill issues
  • Billing and subscription questions
  • Account deletion or data requests
  • Bug reports and product feedback

Browser Extension Troubleshooting

If you are experiencing issues with the PathZeno Chrome extension, please try the following steps:

Install PathZeno Extension
  • Make sure you are signed in to your PathZeno account
  • Confirm the extension is installed and enabled in your browser extensions manager
  • Pin the extension to the Chrome toolbar for easy access
  • Refresh the job application page after installing or updating the extension
  • Ensure you are using the extension on supported job application pages
  • Always review all autofilled fields before submitting your application

Billing & Refund Policy

All payments are processed securely through Stripe. If you have any questions regarding your billing or subscription, please contact support.

7-Day Money-Back Guarantee

7-day money-back guarantee: If PathZeno Pro is not a fit, contact support within 7 days of your first Pro purchase and we’ll refund your first subscription payment to the original payment method. Applies once per customer. Does not apply to renewals, accounts that violate our Terms, or job-search outcomes.

Note: Approved refund requests immediately terminate Pro access because the payment is reversed. Standard cancellations (without refund) preserve Pro access until the end of your current paid billing period.

How to Request a Refund

To request a refund under our 7-day money-back guarantee, please email support@pathzeno.com with the subject line "Refund Request". Please include the following details:

  • The email address associated with your PathZeno account
  • The date of your initial Pro subscription purchase
  • An optional brief explanation of why the product wasn't a fit (this helps us improve)

⚠️ Important: For your security, do NOT include your credit card number, CVV, or other sensitive payment credentials in your support email. We will process the refund directly to your original payment method via Stripe.

Privacy & Data Requests

For information on how we handle your data, please read our Privacy Policy.

To submit a data request or delete your account, please email privacy@pathzeno.com.